East Midlands Railway operates intercity services from London St Pancras to Sheffield, Nottingham, and Derby, as well as regional services across the East Midlands. It also runs the fast intercity route to Corby and Kettering.
East Midlands Railway replaced East Midlands Trains in August 2019.
East Midlands Railway uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key East Midlands Railway routes
East Midlands Railway Delay Repay applies to all services, including these popular routes:
London St Pancras to Sheffield
London St Pancras to Nottingham
London St Pancras to Derby
London St Pancras to Corby
Liverpool Lime Street to Norwich
Nottingham to Skegness
Derby to Crewe
Nottingham to Lincoln
East Midlands Railway Delay Repay compensation (DR15)
15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
Have a season ticket? Enter your details to see your exact compensation amounts.
East Midlands Railway uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.
East Midlands Railway uses DR15. Season ticket holders can claim from 15 minutes of delay. Compensation is based on your daily rate.
How to claim Delay Repay from East Midlands Railway
Go to the East Midlands Railway Delay Repay page.
Enter your journey date, origin, destination, and scheduled departure time.
Provide your ticket details — upload a photo, enter a booking reference, or provide your smartcard number.
Select your preferred compensation method.
Submit within 28 days. EMR typically processes claims within 20 working days.
If your East Midlands Railway train was delayed or cancelled, you can get a refund through the Delay Repay scheme. Use our compensation calculator to find out exactly how much money you can claim back. Season ticket holders can also claim — see our season ticket guide for how the daily rate is calculated.
Track East Midlands Railway delays automatically
Don't rely on remembering to check if your East Midlands Railway train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your East Midlands Railway train
Search for your East Midlands Railway departure and tap "Pin". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the East Midlands Railway Delay Repay form.
Never miss a East Midlands Railway Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
How long do I have to claim Delay Repay from East Midlands Railway?
You have 28 days from the date of travel to submit a Delay Repay claim to East Midlands Railway.
Can I claim EMR Delay Repay with a season ticket?
Yes. East Midlands Railway season ticket holders can claim Delay Repay for each qualifying delay. Compensation is based on the daily cost of your season ticket.
Does East Midlands Railway Delay Repay cover regional services?
Yes. Delay Repay applies to all East Midlands Railway services, including regional routes, not just intercity services from London St Pancras.
How do I get a refund from East Midlands Railway?
Visit the East Midlands Railway Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. East Midlands Railway uses the DR15 scheme, so compensation starts at 15 minutes of delay. You have 28 days to submit your claim.
How much compensation can I get from East Midlands Railway for a cancelled train?
If your East Midlands Railway train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR15 scheme: 25% for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.
Compensation amounts, eligibility, and scheme details shown on this page and in the Train Badger app are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.