Delay Repay App: Claim UK Train Delay Compensation

Your train was late. You're owed money. Here's how to claim from all 26 UK operators — and how the Train Badger app tracks delays and automates claims.

Download Train Badger

Delay Repay is the UK rail industry's compensation scheme. If your train arrives late at your destination, you can claim back a percentage of your fare — even with a season ticket. Most passengers never claim, leaving an estimated £100m uncollected every year.

Train Badger tracks your journeys automatically. When your train is delayed, we calculate the compensation you're owed and link you straight to your operator's claim form.

How much can you claim?

Compensation depends on how late your train arrives at your destination. Most operators use the DR15 scheme (claims from 15 minutes), while three use DR30 (claims from 30 minutes).

DR15 scheme (23 operators)

15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare

DR30 scheme (3 operators: LNER, ScotRail, Transport for Wales)

30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
The key difference: DR15 pays 25% for delays of just 15 minutes, while DR30 only starts paying at 30 minutes. Check the table below to see which scheme your operator uses.

How the Delay Repay app works

1

Pin your train

Tap "Notify Me" on any departure. Train Badger starts tracking the service in real time.

2

We track the delay

When your train arrives, we record the actual arrival time and calculate the delay at your destination.

3

Check eligibility

We look up your operator's Delay Repay scheme and tell you the exact compensation band you qualify for.

4

Claim in one tap

Tap the claim link to go straight to your operator's Delay Repay form. Mark it as claimed to keep track.

All 26 UK train operators

Find your operator below. Click any operator name for a detailed Delay Repay guide, or go straight to their claim form.

Operator Scheme Claim
Avanti West CoastDR15Claim now
c2cDR15Claim now
Caledonian SleeperDR15Claim now
Chiltern RailwaysDR15Claim now
CrossCountryDR15Claim now
East Midlands RailwayDR15Claim now
Elizabeth lineDR15Claim now
Gatwick ExpressDR15Claim now
Grand CentralDR15Claim now
Great NorthernDR15Claim now
Great Western RailwayDR15Claim now
Greater AngliaDR15Claim now
Heathrow ExpressDR15Claim now
Hull TrainsDR15Claim now
Island LineDR15Claim now
LNERDR30Claim now
London OvergroundDR15Claim now
LumoDR15Claim now
MerseyrailDR15Claim now
NorthernDR15Claim now
ScotRailDR30Claim now
South Western RailwayDR15Claim now
SoutheasternDR15Claim now
SouthernDR15Claim now
ThameslinkDR15Claim now
TransPennine ExpressDR15Claim now
Transport for WalesDR30Claim now
West Midlands RailwayDR15Claim now

The easiest Delay Repay app for UK trains

Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.

Download Train Badger

Frequently asked questions

How long do I have to claim Delay Repay?
Most operators give you 28 days from the date of travel to submit a claim. Don't wait — Train Badger reminds you of unclaimed journeys so you never miss the deadline.
Can I claim with a season ticket?
Yes. Season ticket holders are entitled to Delay Repay. The compensation is calculated as a proportion of the daily cost of your ticket. Some operators let you claim online; others require you to post your claim.
What's the difference between DR15 and DR30?
DR15 operators pay compensation for delays of 15 minutes or more (25% of the fare). DR30 operators only start paying at 30 minutes (50% of the fare). Both schemes pay 100% for delays over 60 minutes. Currently, only LNER, ScotRail, and Transport for Wales use DR30.
Does it matter why the train was delayed?
No. Delay Repay applies regardless of the cause — even if the delay was due to weather, trespass, or another operator. The only exception is if the disruption was caused by a pre-announced planned engineering works and alternative transport was provided.
How does Train Badger know my train was delayed?
When you pin a service, Train Badger monitors it using real-time data from National Rail's Darwin system. We record the actual arrival time at your destination and compare it to the scheduled time to calculate the delay.
Is Train Badger free?
The app is free to download and use. Live departures, search, and service details are all free. Delay Repay tracking is a Pro feature.
Why use a Delay Repay app instead of claiming manually?
Most passengers forget to claim or don't realise they're eligible. A Delay Repay app like Train Badger monitors your trains in real time and notifies you the moment you qualify for compensation. No need to remember journey times, check if the delay was long enough, or hunt for the right claim form — it's all done for you.