How much compensation can I get for a 30 minute train delay?

Under DR15 (25 operators), you can claim 50% of your single fare for a 30-minute delay. Under DR30 (LNER, ScotRail, Transport for Wales), the same 50% applies. The difference is for 15-29 minute delays: DR15 operators pay 25% but DR30 operators pay nothing.

Can I get a refund for a delayed train UK?

Yes, through Delay Repay. If your train arrives 15+ minutes late (or 30+ for DR30 operators), you can claim a percentage of your fare back. This applies regardless of the cause of the delay.

How is train delay compensation calculated?

Compensation is based on delay duration and ticket type. Single tickets: a percentage of the single fare. Return tickets: a percentage calculated on the full return fare. Season tickets: a percentage of the daily rate (price divided by the number of days in the ticket period).

Is there a train delay compensation calculator?

Yes! Use the Train Badger compensation calculator to find your exact compensation. Enter your operator, ticket type, price, and delay duration to see how much you can claim.

How much compensation for a cancelled train?

If you travelled on a later service, compensation is based on how late you arrived at your destination. If you didn't travel at all, you're entitled to a full refund.

Can I claim compensation for a 15 minute delay?

Only with DR15 operators (25 of 28 UK operators). You'll get 25% of your single fare. DR30 operators (LNER, ScotRail, Transport for Wales) don't pay for delays under 30 minutes.

How long do I have to claim train delay compensation?

Most operators give you 28 days from the date of travel. Some allow longer. Don't wait — submit your claim as soon as possible.

Train Delay Compensation Calculator UK — How Much Can You Claim?

Calculator Season Tickets Cancelled Trains How to Claim Journey Check

Train operator

Ticket type

Ticket price

Delay duration

Claim now

How train delay compensation works

UK train operators use one of two Delay Repay schemes. The scheme determines the minimum delay before you can claim and the percentage of your fare you receive.

DR15 scheme (25 operators)

Most operators use DR15. Compensation begins at 15 minutes. You receive 25% of your single fare for a 15–29 minute delay, 50% for 30–59 minutes, and 100% for 60 minutes or more.

15–29 minutes late

25%

of single fare

30–59 minutes late

50%

of single fare

60–119 minutes late

100%

of single fare

120+ minutes or cancelled

100%

of return fare

DR30 scheme (LNER, ScotRail, Transport for Wales)

Three operators use DR30. There is no compensation for delays under 30 minutes. At 30–59 minutes you receive 50%, and at 60 minutes or more you receive 100%.

Under 30 minutes

no compensation

30–59 minutes late

50%

of single fare

60–119 minutes late

100%

of single fare

120+ minutes or cancelled

100%

of return fare

The key difference: DR15 pays 25% for delays of just 15 minutes, while DR30 only starts paying at 30 minutes. Check the table below to see which scheme your operator uses.

Season ticket compensation

Season ticket holders can claim Delay Repay too. Compensation is calculated based on the daily rate of your ticket — the total price divided by the number of days in your ticket period (7 for weekly, the days in the current month for monthly, or 365 for annual). The same percentage bands apply to this daily rate.

For a full guide, including worked examples and tips for frequent commuters, see our season ticket Delay Repay guide.

All 28 UK train operators

Find your operator below. Click any operator name for a detailed Delay Repay guide, or go straight to their claim form.

Operator	Scheme	Claim
Avanti West Coast	DR15	Claim now
c2c	DR15	Claim now
Caledonian Sleeper	DR15	Claim now
Chiltern Railways	DR15	Claim now
CrossCountry	DR15	Claim now
East Midlands Railway	DR15	Claim now
Elizabeth line	DR15	Claim now
Gatwick Express	DR15	Claim now
Grand Central	DR15	Claim now
Great Northern	DR15	Claim now
Great Western Railway	DR15	Claim now
Greater Anglia	DR15	Claim now
Heathrow Express	DR15	Claim now
Hull Trains	DR15	Claim now
Island Line	DR15	Claim now
LNER	DR30	Claim now
London Overground	DR15	Claim now
Lumo	DR15	Claim now
Merseyrail	DR15	Claim now
Northern	DR15	Claim now
ScotRail	DR30	Claim now
South Western Railway	DR15	Claim now
Southeastern	DR15	Claim now
Southern	DR15	Claim now
Thameslink	DR15	Claim now
TransPennine Express	DR15	Claim now
Transport for Wales	DR30	Claim now
West Midlands Railway	DR15	Claim now

Frequently asked questions

How much compensation can I get for a 30 minute train delay?: Under DR15 (25 operators), you can claim 50% of your single fare for a 30-minute delay. Under DR30 (LNER, ScotRail, Transport for Wales), the same 50% applies. The difference is for 15–29 minute delays: DR15 operators pay 25% but DR30 operators pay nothing.
Can I get a refund for a delayed train UK?: Yes, through Delay Repay. If your train arrives 15+ minutes late (or 30+ for DR30 operators), you can claim a percentage of your fare back. This applies regardless of the cause of the delay.
How is train delay compensation calculated?: Compensation is based on delay duration and ticket type. Single tickets: a percentage of the single fare. Return tickets: a percentage calculated on the full return fare. Season tickets: a percentage of the daily rate (price divided by the number of days in the ticket period).
Is there a train delay compensation calculator?: Yes! Use the calculator above to find your exact compensation. Enter your operator, ticket type, price, and delay duration to see how much you can claim.
How much compensation for a cancelled train?: If you travelled on a later service, compensation is based on how late you arrived at your destination. If you didn't travel at all, you're entitled to a full refund. See our cancelled train guide for details.
Can I claim compensation for a 15 minute delay?: Only with DR15 operators (25 of 28 UK operators). You'll get 25% of your single fare. DR30 operators (LNER, ScotRail, Transport for Wales) don't pay for delays under 30 minutes.
How long do I have to claim train delay compensation?: Most operators give you 28 days from the date of travel. Some allow longer. Don't wait — submit your claim as soon as possible.

Compensation amounts, eligibility, and scheme details shown on this page are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Actual compensation may vary depending on ticket type, operator policy, and individual circumstances. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.