CrossCountry is the UK's most geographically extensive rail operator, running long-distance services that connect Scotland, the North, the Midlands, and the South West without going through London. Routes span from Aberdeen and Edinburgh to Plymouth, Bournemouth, and Penzance.
CrossCountry services pass through Birmingham New Street, making it the central hub of their network.
CrossCountry uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key CrossCountry routes
CrossCountry Delay Repay applies to all services, including these popular routes:
Birmingham New Street to Manchester Piccadilly
Birmingham New Street to Bristol Temple Meads
Edinburgh Waverley to Plymouth
Manchester Piccadilly to Bournemouth
Birmingham New Street to Nottingham
Newcastle to Reading
Aberdeen to Penzance
Leeds to Bristol Temple Meads
CrossCountry Delay Repay compensation (DR15)
15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
Have a season ticket? Enter your details to see your exact compensation amounts.
CrossCountry uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.
CrossCountry uses DR15. Season ticket holders can claim from 15 minutes of delay. Compensation is based on your daily rate.
How to claim Delay Repay from CrossCountry
Visit the CrossCountry Delay Repay page and select 'Make a claim'.
Provide your travel date, departure station, destination, and the scheduled time of your service.
Upload a photo of your ticket or enter your booking reference or smartcard number.
Choose your preferred refund method.
Submit your claim within 28 days. CrossCountry aim to process claims within 20 working days.
If your CrossCountry train was delayed or cancelled, you can get a refund through the Delay Repay scheme. Use our compensation calculator to find out exactly how much money you can claim back. Season ticket holders can also claim — see our season ticket guide for how the daily rate is calculated.
Track CrossCountry delays automatically
Don't rely on remembering to check if your CrossCountry train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your CrossCountry train
Search for your CrossCountry departure and tap "Pin". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the CrossCountry Delay Repay form.
Never miss a CrossCountry Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
How long do I have to claim Delay Repay from CrossCountry?
You have 28 days from the date of travel to submit a Delay Repay claim to CrossCountry.
Can I claim CrossCountry Delay Repay if another operator caused the delay?
Yes. CrossCountry Delay Repay applies regardless of who caused the delay. You claim from CrossCountry as your ticket operator, even if the issue was caused by Network Rail or another train company.
Does CrossCountry Delay Repay apply to Advance tickets?
Yes. All ticket types are eligible for CrossCountry Delay Repay, including Advance, Off-Peak, Anytime, and season tickets.
How do I get a refund from CrossCountry?
Visit the CrossCountry Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. CrossCountry uses the DR15 scheme, so compensation starts at 15 minutes of delay. You have 28 days to submit your claim.
How much compensation can I get from CrossCountry for a cancelled train?
If your CrossCountry train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR15 scheme: 25% for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.
Compensation amounts, eligibility, and scheme details shown on this page and in the Train Badger app are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.