Season Ticket Delay Repay: How Compensation Works

Yes, you can claim Delay Repay with a season ticket. Here's exactly how compensation is calculated and how to claim.

Download Train Badger
Calculator Season Tickets Cancelled Trains How to Claim Journey Check

Season ticket holders are fully eligible for Delay Repay. Every time your train is delayed beyond the threshold — whether you commute daily or travel a few times a week — you can claim compensation. Yet most season ticket holders never claim, often because they assume the amounts are too small to bother with or don't realise they're eligible at all.

The compensation is based on a daily rate calculated from your season ticket price. Even small claims add up quickly when you're travelling regularly.

How the daily rate is calculated

Your train operator works out a daily rate from your season ticket price, then applies the standard Delay Repay percentages to that daily rate:

Example: A weekly season ticket costing £52 gives a daily rate of £7.43 (£52 ÷ 7). If your train is delayed by 30–59 minutes, you're owed 50% of the daily rate = £3.71. Claim that twice a month and you'd get back £89 over a year.

Season ticket compensation calculator

£

Compensation bands for season tickets

DR15 scheme (25 operators)

15–29 minutes late
25%
of daily rate
30–59 minutes late
50%
of daily rate
60–119 minutes late
100%
of daily rate
120+ minutes or cancelled
100%
of daily rate

DR30 scheme (3 operators: LNER, ScotRail, Transport for Wales)

30–59 minutes late
50%
of daily rate
60–119 minutes late
100%
of daily rate
120+ minutes or cancelled
100%
of daily rate
The key difference: DR15 pays 25% of your daily rate for delays of just 15 minutes, while DR30 only starts paying at 30 minutes. Check the table below to see which scheme your operator uses.

How to claim Delay Repay on a season ticket

  1. Find your operator in the table below and check which Delay Repay scheme they use (DR15 or DR30).
  2. Note your journey details: the date, scheduled departure time, origin station, and destination station.
  3. Visit your operator's Delay Repay page using the claim link in the table.
  4. Select “season ticket” as your ticket type on the claim form.
  5. Enter your season ticket number (or photocard number) and journey information.
  6. Submit your claim. Most operators process season ticket claims within 20 working days.

All 28 UK train operators

Find your operator below. Click any operator name for a detailed Delay Repay guide, or go straight to their claim form.

Operator Scheme Claim
Avanti West CoastDR15Claim now
c2cDR15Claim now
Caledonian SleeperDR15Claim now
Chiltern RailwaysDR15Claim now
CrossCountryDR15Claim now
East Midlands RailwayDR15Claim now
Elizabeth lineDR15Claim now
Gatwick ExpressDR15Claim now
Grand CentralDR15Claim now
Great NorthernDR15Claim now
Great Western RailwayDR15Claim now
Greater AngliaDR15Claim now
Heathrow ExpressDR15Claim now
Hull TrainsDR15Claim now
Island LineDR15Claim now
LNERDR30Claim now
London OvergroundDR15Claim now
LumoDR15Claim now
MerseyrailDR15Claim now
NorthernDR15Claim now
ScotRailDR30Claim now
South Western RailwayDR15Claim now
SoutheasternDR15Claim now
SouthernDR15Claim now
ThameslinkDR15Claim now
TransPennine ExpressDR15Claim now
Transport for WalesDR30Claim now
West Midlands RailwayDR15Claim now

Tips for season ticket Delay Repay claims

Claim every single time. Even small amounts add up over a year. A £3 claim twice a month is £72 back in your pocket by December.

Keep your season ticket number handy. Take a photo of your ticket or photocard on your phone. You'll need the number every time you claim.

Claims are cumulative. There is no limit on how many times you can claim. Ten claims at £3 each = £30 back. Over a year of commuting, this can easily reach £100 or more.

Check if your operator offers a season ticket holder account. Some operators let you register your season ticket online, making repeat claims faster. You enter your ticket details once and then just add new delayed journeys.

Frequently asked questions

Can you get Delay Repay on a season ticket?
Yes, absolutely. Season ticket holders have the same Delay Repay rights as single and return ticket holders. You can claim for every delayed journey, regardless of whether you have a weekly, monthly, or annual season ticket.
How is season ticket Delay Repay calculated?
Compensation is based on a daily rate. Your weekly ticket price is divided by 7, monthly by the number of days in the month, or annual by 365. Then the same percentage bands apply: 25% for 15–29 minutes under DR15, 50% for 30–59 minutes, and 100% for 60 minutes or more.
Is it worth claiming Delay Repay on a season ticket?
Yes. Even small amounts add up over time. A commuter delayed twice a month by 15–29 minutes could claim back £50–100 over a year. Many season ticket holders leave hundreds of pounds unclaimed.
Do I need my season ticket to claim?
You need your ticket number or photocard number. Take a photo of your ticket for reference. Some operators accept online accounts linked to your season ticket, which makes repeat claims much faster.
Can I claim Delay Repay for every delayed journey on my season ticket?
Yes. Each delayed journey is a separate claim. There is no limit on the number of claims you can make. If your train is delayed on Monday and again on Wednesday, submit two separate claims.
How do I claim if I have a contactless or Oyster season ticket?
Check with your operator. TfL services (Elizabeth line, London Overground) have their own process via the TfL website. National Rail operators usually need your contactless card details or the card number you used to purchase the ticket.

Compensation amounts, eligibility, and scheme details shown on this page are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.