Gatwick Express is a dedicated airport rail service running between London Victoria and Gatwick Airport. Services run every 15 minutes during peak hours, with a journey time of around 30 minutes. It is operated by Govia Thameslink Railway.
Gatwick Express, Southern, Thameslink, and Great Northern are all part of the Govia Thameslink Railway (GTR) franchise.
Gatwick Express uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key Gatwick Express routes
Gatwick Express Delay Repay applies to all services, including these popular routes:
London Victoria to Gatwick Airport
Gatwick Airport to London Victoria
Gatwick Express Delay Repay compensation (DR15)
15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
Have a season ticket? Enter your details to see your exact compensation amounts.
Gatwick Express uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.
Gatwick Express uses DR15. Season ticket holders can claim from 15 minutes of delay. Compensation is based on your daily rate.
How to claim Delay Repay from Gatwick Express
Visit the Gatwick Express Delay Repay page.
Fill in the online form with your journey date, departure time, and ticket details.
Upload your ticket or provide your booking reference.
If your Gatwick Express train was delayed or cancelled, you can get a refund through the Delay Repay scheme. Use our compensation calculator to find out exactly how much money you can claim back. Season ticket holders can also claim — see our season ticket guide for how the daily rate is calculated.
Track Gatwick Express delays automatically
Don't rely on remembering to check if your Gatwick Express train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your Gatwick Express train
Search for your Gatwick Express departure and tap "Pin". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the Gatwick Express Delay Repay form.
Never miss a Gatwick Express Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
How long do I have to claim Delay Repay from Gatwick Express?
You have 28 days from the date of travel to submit a Delay Repay claim to Gatwick Express.
Can I claim Gatwick Express Delay Repay with a contactless ticket?
Yes. If you paid with a contactless card, include your card details when submitting the Delay Repay claim. Gatwick Express can look up your journey using the payment method.
Is Gatwick Express Delay Repay the same as Southern or Thameslink?
Gatwick Express, Southern, and Thameslink are all operated by Govia Thameslink Railway. However, you should claim from the specific operator shown on your ticket. The Delay Repay process is similar across all three.
How do I get a refund from Gatwick Express?
Visit the Gatwick Express Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. Gatwick Express uses the DR15 scheme, so compensation starts at 15 minutes of delay. You have 28 days to submit your claim.
How much compensation can I get from Gatwick Express for a cancelled train?
If your Gatwick Express train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR15 scheme: 25% for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.
Compensation amounts, eligibility, and scheme details shown on this page and in the Train Badger app are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.