How long do I have to claim Delay Repay from Gatwick Express?

You have 28 days from the date of travel to submit a Delay Repay claim to Gatwick Express.

Can I claim Gatwick Express Delay Repay with a contactless ticket?

Yes. If you paid with a contactless card, include your card details when submitting the Delay Repay claim. Gatwick Express can look up your journey using the payment method.

Is Gatwick Express Delay Repay the same as Southern or Thameslink?

Gatwick Express, Southern, and Thameslink are all operated by Govia Thameslink Railway. However, you should claim from the specific operator shown on your ticket. The Delay Repay process is similar across all three.

Gatwick Express Delay Repay: Claim Train Delay Compensation

Your Gatwick Express train was late. Here's exactly how to claim Delay Repay compensation under the DR15 scheme.

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About Gatwick Express

Gatwick Express is a dedicated airport rail service running between London Victoria and Gatwick Airport. Services run every 15 minutes during peak hours, with a journey time of around 30 minutes. It is operated by Govia Thameslink Railway.

Gatwick Express, Southern, Thameslink, and Great Northern are all part of the Govia Thameslink Railway (GTR) franchise.

Gatwick Express uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.

Key Gatwick Express routes

Gatwick Express Delay Repay applies to all services, including these popular routes:

London Victoria to Gatwick Airport

Gatwick Airport to London Victoria

Gatwick Express Delay Repay compensation (DR15)

15–29 minutes late

25%

of single fare

30–59 minutes late

50%

of single fare

60–119 minutes late

100%

of single fare

120+ minutes or cancelled

100%

of return fare

Gatwick Express uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.

How to claim Delay Repay from Gatwick Express

Visit the Gatwick Express Delay Repay page.
Fill in the online form with your journey date, departure time, and ticket details.
Upload your ticket or provide your booking reference.
Submit within 28 days of travel.

Claim from Gatwick Express now →

Track Gatwick Express delays automatically

Don't rely on remembering to check if your Gatwick Express train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.

Pin your Gatwick Express train

Search for your Gatwick Express departure and tap "Notify Me". Train Badger starts tracking in real time.

We track the delay

When your train arrives, we record the actual time and calculate the delay at your destination.

Claim in one tap

If you qualify under the DR15 scheme, we link you straight to the Gatwick Express Delay Repay form.

Never miss a Gatwick Express Delay Repay claim

Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.

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Gatwick Express Delay Repay FAQ

How long do I have to claim Delay Repay from Gatwick Express?: You have 28 days from the date of travel to submit a Delay Repay claim to Gatwick Express.
Can I claim Gatwick Express Delay Repay with a contactless ticket?: Yes. If you paid with a contactless card, include your card details when submitting the Delay Repay claim. Gatwick Express can look up your journey using the payment method.
Is Gatwick Express Delay Repay the same as Southern or Thameslink?: Gatwick Express, Southern, and Thameslink are all operated by Govia Thameslink Railway. However, you should claim from the specific operator shown on your ticket. The Delay Repay process is similar across all three.

Delay Repay for related operators

Travelling with other operators? Check their Delay Repay guides: