Southern operates commuter and suburban services from London Victoria and London Bridge to destinations across Surrey, Sussex, and parts of Kent and Hampshire. It is part of the Govia Thameslink Railway franchise.
Southern is part of the Govia Thameslink Railway (GTR) franchise alongside Thameslink, Great Northern, and Gatwick Express.
Southern uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key Southern routes
Southern Delay Repay applies to all services, including these popular routes:
London Victoria to Brighton
London Bridge to Brighton
London Victoria to East Grinstead
London Bridge to Horsham
London Victoria to Portsmouth
London Victoria to Southampton
London Bridge to Uckfield
Brighton to Southampton
Southern Delay Repay compensation (DR15)
15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
Have a season ticket? Enter your details to see your exact compensation amounts.
If your Southern train was delayed or cancelled, you can get a refund through the Delay Repay scheme. Use our compensation calculator to find out exactly how much money you can claim back. Season ticket holders can also claim — see our season ticket guide for how the daily rate is calculated.
Track Southern delays automatically
Don't rely on remembering to check if your Southern train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your Southern train
Search for your Southern departure and tap "Pin". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the Southern Delay Repay form.
Never miss a Southern Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
How long do I have to claim Delay Repay from Southern?
You have 28 days from the date of travel to submit a Delay Repay claim to Southern.
Is Southern Delay Repay the same as Gatwick Express?
Southern and Gatwick Express are both part of Govia Thameslink Railway, but you should claim from the operator shown on your ticket. The claim process is similar.
Can I claim Southern Delay Repay with a Key smartcard?
Yes. Provide your Key smartcard number when submitting the Delay Repay claim so Southern can verify your journey.
How do I get a refund from Southern?
Visit the Southern Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. Southern uses the DR15 scheme, so compensation starts at 15 minutes of delay. You have 28 days to submit your claim.
How much compensation can I get from Southern for a cancelled train?
If your Southern train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR15 scheme: 25% for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.
Compensation amounts, eligibility, and scheme details shown on this page and in the Train Badger app are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.