About Great Northern
Great Northern operates commuter and suburban services from London King's Cross and Moorgate to destinations in Hertfordshire, Cambridgeshire, and North London. It is part of the Govia Thameslink Railway franchise.
Great Northern is part of the Govia Thameslink Railway (GTR) franchise alongside Thameslink, Southern, and Gatwick Express.
Great Northern uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key Great Northern routes
Great Northern Delay Repay applies to all services, including these popular routes:
London King's Cross to Cambridge
London King's Cross to Peterborough
Moorgate to Welwyn Garden City
Moorgate to Hertford North
London King's Cross to Ely
London King's Cross to Letchworth Garden City
Great Northern Delay Repay compensation (DR15)
15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
Great Northern uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.
How to claim Delay Repay from Great Northern
- Visit the Great Northern Delay Repay page.
- Complete the online claim form with your journey date, stations, and ticket details.
- Upload your ticket or provide your smartcard number.
- Submit within 28 days of travel.
Claim from Great Northern now →
Track Great Northern delays automatically
Don't rely on remembering to check if your Great Northern train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your Great Northern train
Search for your Great Northern departure and tap "Notify Me". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the Great Northern Delay Repay form.
Never miss a Great Northern Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
Download Train Badger
Great Northern Delay Repay FAQ
- How long do I have to claim Delay Repay from Great Northern?
- You have 28 days from the date of travel to submit a Delay Repay claim to Great Northern.
- Can I claim Great Northern Delay Repay with a Key smartcard?
- Yes. If you travel with a Key smartcard, provide your smartcard number when submitting the Delay Repay claim. Great Northern can look up your journey details.
- Is Great Northern Delay Repay the same as Thameslink?
- Great Northern and Thameslink are both operated by Govia Thameslink Railway. Claim from the operator shown on your ticket. The claim process is similar for both.
Delay Repay for related operators
Travelling with other operators? Check their Delay Repay guides: