Great Western Railway operates intercity, regional, and commuter services from London Paddington across the south and west of England and into Wales. Key routes include the main line to Bristol, Cardiff, Exeter, and Penzance, as well as Thames Valley commuter services.
GWR is one of the UK's oldest railway brands, originally founded by Isambard Kingdom Brunel in 1833.
Great Western Railway uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key Great Western Railway routes
Great Western Railway Delay Repay applies to all services, including these popular routes:
London Paddington to Bristol Temple Meads
London Paddington to Cardiff Central
London Paddington to Exeter St Davids
London Paddington to Penzance
London Paddington to Oxford
London Paddington to Swansea
Bristol Temple Meads to Exeter St Davids
London Paddington to Reading
Great Western Railway Delay Repay compensation (DR15)
15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
Have a season ticket? Enter your details to see your exact compensation amounts.
Great Western Railway uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.
Great Western Railway uses DR15. Season ticket holders can claim from 15 minutes of delay. Compensation is based on your daily rate.
How to claim Delay Repay from Great Western Railway
Visit the GWR Delay Repay page and log in or create an account.
Enter your journey date, origin, destination, and scheduled departure time.
Provide your ticket information — upload a photo, enter a booking reference, or provide your smartcard details.
Choose your preferred compensation method — bank transfer or rail vouchers.
Submit within 28 days. GWR aim to process claims within 20 working days.
If your Great Western Railway train was delayed or cancelled, you can get a refund through the Delay Repay scheme. Use our compensation calculator to find out exactly how much money you can claim back. Season ticket holders can also claim — see our season ticket guide for how the daily rate is calculated.
Track Great Western Railway delays automatically
Don't rely on remembering to check if your Great Western Railway train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your Great Western Railway train
Search for your Great Western Railway departure and tap "Pin". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the Great Western Railway Delay Repay form.
Never miss a Great Western Railway Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
You have 28 days from the date of travel to submit a Delay Repay claim to Great Western Railway.
Can I claim GWR Delay Repay with a season ticket?
Yes. Great Western Railway season ticket holders can claim Delay Repay for qualifying delays. Compensation is based on the daily cost of your season ticket.
Does GWR Delay Repay cover branch line services?
Yes. Delay Repay applies to all GWR services, including branch lines to places like Barnstaple, Newquay, and the Severn Beach line.
How does GWR pay Delay Repay compensation?
GWR offers compensation via bank transfer or rail travel vouchers. You choose your preferred method when submitting the claim.
How do I get a refund from Great Western Railway?
Visit the Great Western Railway Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. Great Western Railway uses the DR15 scheme, so compensation starts at 15 minutes of delay. You have 28 days to submit your claim.
How much compensation can I get from Great Western Railway for a cancelled train?
If your Great Western Railway train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR15 scheme: 25% for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.
Compensation amounts, eligibility, and scheme details shown on this page and in the Train Badger app are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.