How long do I have to claim Delay Repay from GWR?

You have 28 days from the date of travel to submit a Delay Repay claim to Great Western Railway.

Can I claim GWR Delay Repay with a season ticket?

Yes. Great Western Railway season ticket holders can claim Delay Repay for qualifying delays. Compensation is based on the daily cost of your season ticket.

Does GWR Delay Repay cover branch line services?

Yes. Delay Repay applies to all GWR services, including branch lines to places like Barnstaple, Newquay, and the Severn Beach line.

How does GWR pay Delay Repay compensation?

GWR offers compensation via bank transfer or rail travel vouchers. You choose your preferred method when submitting the claim.

How do I get a refund from Great Western Railway?

Visit the Great Western Railway Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. Great Western Railway uses the DR15 scheme, so compensation starts at 15 minutes of delay. You have 28 days to submit your claim.

How much compensation can I get from Great Western Railway for a cancelled train?

If your Great Western Railway train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR15 scheme: 25% for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.

Great Western Railway Delay Repay: Claim Train Delay Compensation

Yes, Great Western Railway pays Delay Repay when your train arrives 15 minutes or more late at your destination. You get 25% of the single fare for 15-29 minutes, 50% for 30-59, 100% for 60-119, and the return fare for 120 or more minutes or if cancelled. Claim within 28 days of travel.

About Great Western Railway

Great Western Railway operates intercity, regional, and commuter services from London Paddington across the south and west of England and into Wales. Key routes include the main line to Bristol, Cardiff, Exeter, and Penzance, as well as Thames Valley commuter services.

GWR is one of the UK's oldest railway brands, originally founded by Isambard Kingdom Brunel in 1833.

Great Western Railway uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.

Key Great Western Railway routes

Great Western Railway Delay Repay applies to all services, including these popular routes:

London Paddington to Bristol Temple Meads

London Paddington to Cardiff Central

London Paddington to Exeter St Davids

London Paddington to Penzance

London Paddington to Oxford

London Paddington to Swansea

Bristol Temple Meads to Exeter St Davids

London Paddington to Reading

Great Western Railway Delay Repay compensation (DR15)

15–29 minutes late

25%

of single fare

30–59 minutes late

50%

of single fare

60–119 minutes late

100%

of single fare

120+ minutes or cancelled

100%

of return fare

Have a season ticket? Enter your details to see your exact compensation amounts.

Season ticket price

Ticket duration

Your daily rate: Edit Clear

15–29 minutes late

25%

of daily rate

30–59 minutes late

50%

of daily rate

60–119 minutes late

100%

of daily rate

120+ minutes or cancelled

100%

of daily rate

Great Western Railway uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.

Great Western Railway uses DR15. Season ticket holders can claim from 15 minutes of delay. Compensation is based on your daily rate.

How to claim Delay Repay from Great Western Railway

Visit the GWR Delay Repay page and log in or create an account.
Enter your journey date, origin, destination, and scheduled departure time.
Provide your ticket information — upload a photo, enter a booking reference, or provide your smartcard details.
Choose your preferred compensation method — bank transfer or rail vouchers.
Submit within 28 days. GWR aim to process claims within 20 working days.

Claim from Great Western Railway now →

How to get a refund from Great Western Railway

If your Great Western Railway train was delayed or cancelled, you can get a refund through the Delay Repay scheme. Use our compensation calculator to find out exactly how much money you can claim back. Season ticket holders can also claim — see our season ticket guide for how the daily rate is calculated.

Track Great Western Railway delays automatically

Don't rely on remembering to check if your Great Western Railway train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.

Pin your Great Western Railway train

Search for your Great Western Railway departure and tap "Pin". Train Badger starts tracking in real time.

We track the delay

When your train arrives, we record the actual time and calculate the delay at your destination.

Claim in one tap

If you qualify under the DR15 scheme, we link you straight to the Great Western Railway Delay Repay form.

Never miss a Great Western Railway Delay Repay claim

Train Badger tracks every journey and tells you exactly when and how much to claim.

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Great Western Railway Delay Repay FAQ

How long do I have to claim Delay Repay from GWR?: You have 28 days from the date of travel to submit a Delay Repay claim to Great Western Railway.
Can I claim GWR Delay Repay with a season ticket?: Yes. Great Western Railway season ticket holders can claim Delay Repay for qualifying delays. Compensation is based on the daily cost of your season ticket.
Does GWR Delay Repay cover branch line services?: Yes. Delay Repay applies to all GWR services, including branch lines to places like Barnstaple, Newquay, and the Severn Beach line.
How does GWR pay Delay Repay compensation?: GWR offers compensation via bank transfer or rail travel vouchers. You choose your preferred method when submitting the claim.
How do I get a refund from Great Western Railway?: Visit the Great Western Railway Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. Great Western Railway uses the DR15 scheme, so compensation starts at 15 minutes of delay. You have 28 days to submit your claim.
How much compensation can I get from Great Western Railway for a cancelled train?: If your Great Western Railway train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR15 scheme: 25% for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.

More Delay Repay guides

Delay Repay for related operators

Travelling with other operators? Check their Delay Repay guides:

Compensation amounts, eligibility, and scheme details shown on this page and in the Train Badger app are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.