About Transport for Wales
Transport for Wales operates rail services across Wales and the borders, connecting Cardiff, Swansea, the Valleys, North Wales, and cross-border routes into England. It also operates the scenic Heart of Wales line and Cambrian Coast line.
Transport for Wales was brought into public ownership in 2021 and is owned by the Welsh Government.
Transport for Wales uses the DR30 Delay Repay scheme. This means compensation starts at delays of 30 minutes — 50% of a single fare for 30-59 minutes and 100% for 60+ minutes. Delays under 30 minutes are not eligible. You have 28 days from the date of travel to submit a claim.
Key Transport for Wales routes
Transport for Wales Delay Repay applies to all services, including these popular routes:
Cardiff Central to Swansea
Cardiff Central to Manchester Piccadilly
Cardiff Queen Street to Valleys lines
Swansea to Shrewsbury
Holyhead to Cardiff Central
Birmingham International to Aberystwyth
Shrewsbury to Chester
Llandudno to Manchester Piccadilly
Transport for Wales Delay Repay compensation (DR30)
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
Transport for Wales uses the DR30 scheme, so compensation only starts at 30 minutes. There is no 25% band for 15-minute delays. If you're delayed by 15-29 minutes on Transport for Wales, unfortunately you cannot claim.
How to claim Delay Repay from Transport for Wales
- Visit the Transport for Wales Delay Repay page.
- Enter your journey date, origin, destination, and scheduled departure time.
- Provide your ticket information or booking reference.
- Submit within 28 days. TfW will process your claim.
Claim from Transport for Wales now →
Track Transport for Wales delays automatically
Don't rely on remembering to check if your Transport for Wales train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your Transport for Wales train
Search for your Transport for Wales departure and tap "Notify Me". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR30 scheme, we link you straight to the Transport for Wales Delay Repay form.
Never miss a Transport for Wales Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
Download Train Badger
Transport for Wales Delay Repay FAQ
- Why does Transport for Wales use DR30 instead of DR15?
- Transport for Wales uses the DR30 scheme under its contract with the Welsh Government. This means compensation starts at 30 minutes of delay, with 50% for 30-59 minute delays and 100% for delays over 60 minutes.
- How long do I have to claim Delay Repay from Transport for Wales?
- You have 28 days from the date of travel to submit a Delay Repay claim to Transport for Wales.
- What if my TfW train was delayed by 15-29 minutes?
- Transport for Wales uses the DR30 scheme, so delays of 15-29 minutes are not eligible for compensation. You need a delay of at least 30 minutes to claim from TfW.
- Does TfW Delay Repay cover cross-border services into England?
- Yes. Transport for Wales Delay Repay applies to all TfW services, including those that run into England such as the Manchester and Birmingham routes.
Delay Repay for related operators
Travelling with other operators? Check their Delay Repay guides: