About Heathrow Express
Heathrow Express is a premium airport rail link running non-stop between London Paddington and Heathrow Airport. Services run every 15 minutes with a journey time of approximately 15 minutes to Terminal 5.
Heathrow Express is one of the most expensive rail services per mile in the UK but offers the fastest connection to Heathrow.
Heathrow Express uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key Heathrow Express routes
Heathrow Express Delay Repay applies to all services, including these popular routes:
London Paddington to Heathrow Terminal 5
London Paddington to Heathrow Terminals 2 & 3
Heathrow Terminal 5 to London Paddington
Heathrow Express Delay Repay compensation (DR15)
15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
Heathrow Express uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.
How to claim Delay Repay from Heathrow Express
- Visit the Heathrow Express Delay Repay page.
- Provide your journey date, time, and ticket details or booking reference.
- Submit your claim online.
- Heathrow Express will review and process your claim.
Claim from Heathrow Express now →
Track Heathrow Express delays automatically
Don't rely on remembering to check if your Heathrow Express train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your Heathrow Express train
Search for your Heathrow Express departure and tap "Notify Me". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the Heathrow Express Delay Repay form.
Never miss a Heathrow Express Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
Download Train Badger
Heathrow Express Delay Repay FAQ
- How long do I have to claim Delay Repay from Heathrow Express?
- You have 28 days from the date of travel to submit a Delay Repay claim to Heathrow Express.
- Can I claim Heathrow Express Delay Repay with a mobile ticket?
- Yes. If you purchased a mobile ticket, include your booking reference when submitting the Delay Repay claim.
- Is Heathrow Express Delay Repay different from Elizabeth line?
- Yes. Heathrow Express and the Elizabeth line are separate services with different Delay Repay processes. Heathrow Express runs non-stop, while the Elizabeth line makes intermediate stops. Claim from the operator you actually travelled with.
Delay Repay for related operators
Travelling with other operators? Check their Delay Repay guides: