How long do I have to claim Delay Repay from Heathrow Express?

You have 28 days from the date of travel to submit a Delay Repay claim to Heathrow Express.

Can I claim Heathrow Express Delay Repay with a mobile ticket?

Yes. If you purchased a mobile ticket, include your booking reference when submitting the Delay Repay claim.

Is Heathrow Express Delay Repay different from Elizabeth line?

Yes. Heathrow Express and the Elizabeth line are separate services with different Delay Repay processes. Heathrow Express runs non-stop, while the Elizabeth line makes intermediate stops. Claim from the operator you actually travelled with.

How do I get a refund from Heathrow Express?

Visit the Heathrow Express Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. Heathrow Express uses the DR15 scheme, so compensation starts at 15 minutes of delay. You have 28 days to submit your claim.

How much compensation can I get from Heathrow Express for a cancelled train?

If your Heathrow Express train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR15 scheme: 25% for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.

Heathrow Express Delay Repay: Claim Train Delay Compensation

Yes, Heathrow Express pays Delay Repay when your train arrives 15 minutes or more late at your destination. You get 25% of the single fare for 15-29 minutes, 50% for 30-59, 100% for 60-119, and the return fare for 120 or more minutes or if cancelled. Claim within 28 days of travel.

About Heathrow Express

Heathrow Express is a premium airport rail link running non-stop between London Paddington and Heathrow Airport. Services run every 15 minutes with a journey time of approximately 15 minutes to Terminal 5.

Heathrow Express is one of the most expensive rail services per mile in the UK but offers the fastest connection to Heathrow.

Heathrow Express uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.

Key Heathrow Express routes

Heathrow Express Delay Repay applies to all services, including these popular routes:

London Paddington to Heathrow Terminal 5

London Paddington to Heathrow Terminals 2 & 3

Heathrow Terminal 5 to London Paddington

Heathrow Express Delay Repay compensation (DR15)

15–29 minutes late

25%

of single fare

30–59 minutes late

50%

of single fare

60–119 minutes late

100%

of single fare

120+ minutes or cancelled

100%

of return fare

Have a season ticket? Enter your details to see your exact compensation amounts.

Season ticket price

Ticket duration

Your daily rate: Edit Clear

15–29 minutes late

25%

of daily rate

30–59 minutes late

50%

of daily rate

60–119 minutes late

100%

of daily rate

120+ minutes or cancelled

100%

of daily rate

Heathrow Express uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.

Heathrow Express uses DR15. Season ticket holders can claim from 15 minutes of delay. Compensation is based on your daily rate.

How to claim Delay Repay from Heathrow Express

Visit the Heathrow Express Delay Repay page.
Provide your journey date, time, and ticket details or booking reference.
Submit your claim online.
Heathrow Express will review and process your claim.

Claim from Heathrow Express now →

How to get a refund from Heathrow Express

If your Heathrow Express train was delayed or cancelled, you can get a refund through the Delay Repay scheme. Use our compensation calculator to find out exactly how much money you can claim back. Season ticket holders can also claim — see our season ticket guide for how the daily rate is calculated.

Track Heathrow Express delays automatically

Don't rely on remembering to check if your Heathrow Express train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.

Pin your Heathrow Express train

Search for your Heathrow Express departure and tap "Pin". Train Badger starts tracking in real time.

We track the delay

When your train arrives, we record the actual time and calculate the delay at your destination.

Claim in one tap

If you qualify under the DR15 scheme, we link you straight to the Heathrow Express Delay Repay form.

Never miss a Heathrow Express Delay Repay claim

Train Badger tracks every journey and tells you exactly when and how much to claim.

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Using Muse, Claude or ChatGPT? Your agent prepares the claim details and the claim link; agents that can browse can fill in the form for you to approve. How it works.

Heathrow Express Delay Repay FAQ

How long do I have to claim Delay Repay from Heathrow Express?: You have 28 days from the date of travel to submit a Delay Repay claim to Heathrow Express.
Can I claim Heathrow Express Delay Repay with a mobile ticket?: Yes. If you purchased a mobile ticket, include your booking reference when submitting the Delay Repay claim.
Is Heathrow Express Delay Repay different from Elizabeth line?: Yes. Heathrow Express and the Elizabeth line are separate services with different Delay Repay processes. Heathrow Express runs non-stop, while the Elizabeth line makes intermediate stops. Claim from the operator you actually travelled with.
How do I get a refund from Heathrow Express?: Visit the Heathrow Express Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. Heathrow Express uses the DR15 scheme, so compensation starts at 15 minutes of delay. You have 28 days to submit your claim.
How much compensation can I get from Heathrow Express for a cancelled train?: If your Heathrow Express train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR15 scheme: 25% for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.

More Delay Repay guides

Delay Repay for related operators

Travelling with other operators? Check their Delay Repay guides:

Compensation amounts, eligibility, and scheme details shown on this page and in the Train Badger app are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.