The Elizabeth line (formerly Crossrail) runs east-west across London, connecting Reading and Heathrow in the west to Shenfield and Abbey Wood in the east via central London. It is operated by TfL Rail/MTR Elizabeth line and is the newest addition to London's rail network.
The Elizabeth line opened in stages between 2022 and 2023. Delay Repay claims for Elizabeth line services are handled by TfL, not a separate train operator.
Elizabeth line uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key Elizabeth line routes
Elizabeth line Delay Repay applies to all services, including these popular routes:
Reading to Shenfield
Heathrow to Abbey Wood
Paddington to Liverpool Street (central tunnel)
Reading to Paddington
Liverpool Street to Shenfield
Paddington to Abbey Wood
Elizabeth line Delay Repay compensation (DR15)
15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
Have a season ticket? Enter your details to see your exact compensation amounts.
Elizabeth line uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.
Elizabeth line uses DR15. Season ticket holders can claim from 15 minutes of delay. Compensation is based on your daily rate.
How to claim Delay Repay from Elizabeth line
Visit the TfL Delay Repay page for Elizabeth line services.
Provide your journey details including date, stations, and time of travel.
Include evidence of your ticket — Oyster card number, contactless card details, or ticket photo.
Submit your claim. TfL will process and respond with a decision.
If your Elizabeth line train was delayed or cancelled, you can get a refund through the Delay Repay scheme. Use our compensation calculator to find out exactly how much money you can claim back. Season ticket holders can also claim — see our season ticket guide for how the daily rate is calculated.
Track Elizabeth line delays automatically
Don't rely on remembering to check if your Elizabeth line train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your Elizabeth line train
Search for your Elizabeth line departure and tap "Pin". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the Elizabeth line Delay Repay form.
Never miss a Elizabeth line Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
Elizabeth line Delay Repay claims are handled by TfL. Visit the TfL Delay Repay page and provide your journey details and Oyster card or contactless payment information.
Can I claim Elizabeth line Delay Repay with a contactless card?
Yes. If you used a contactless bank card or Oyster card, provide those details when submitting your Elizabeth line Delay Repay claim to TfL.
Does Elizabeth line Delay Repay apply to the whole route?
Yes. Delay Repay applies to Elizabeth line services across the entire route, including the central tunnel section and the branches to Reading, Heathrow, Shenfield, and Abbey Wood.
How do I get a refund from Elizabeth line?
Visit the Elizabeth line Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. Elizabeth line uses the DR15 scheme, so compensation starts at 15 minutes of delay. You have 28 days to submit your claim.
How much compensation can I get from Elizabeth line for a cancelled train?
If your Elizabeth line train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR15 scheme: 25% for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.
Compensation amounts, eligibility, and scheme details shown on this page and in the Train Badger app are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.