Hull Trains is an open-access operator running direct services between London King's Cross and Hull via Doncaster, Selby, and Brough. It provides an alternative to LNER on the East Coast Main Line for passengers travelling to and from Humberside.
Hull Trains was one of the first open-access operators in the UK, launching in 2000.
Hull Trains uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key Hull Trains routes
Hull Trains Delay Repay applies to all services, including these popular routes:
London King's Cross to Hull
Hull to London King's Cross
London King's Cross to Brough
London King's Cross to Selby
London King's Cross to Howden
Hull Trains Delay Repay compensation (DR15)
15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
Have a season ticket? Enter your details to see your exact compensation amounts.
Hull Trains uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.
Hull Trains uses DR15. Season ticket holders can claim from 15 minutes of delay. Compensation is based on your daily rate.
How to claim Delay Repay from Hull Trains
Visit the Hull Trains Delay Repay page.
Complete the online claim form with your journey date and details.
Provide your ticket information or booking reference.
Submit within 28 days. Hull Trains will process your claim.
If your Hull Trains train was delayed or cancelled, you can get a refund through the Delay Repay scheme. Use our compensation calculator to find out exactly how much money you can claim back. Season ticket holders can also claim — see our season ticket guide for how the daily rate is calculated.
Track Hull Trains delays automatically
Don't rely on remembering to check if your Hull Trains train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your Hull Trains train
Search for your Hull Trains departure and tap "Pin". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the Hull Trains Delay Repay form.
Never miss a Hull Trains Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
How long do I have to claim Delay Repay from Hull Trains?
You have 28 days from the date of travel to submit a Delay Repay claim to Hull Trains.
Can I claim Hull Trains Delay Repay for an Advance ticket?
Yes. All ticket types are eligible for Hull Trains Delay Repay, including Advance purchase tickets.
Is Hull Trains Delay Repay the same as LNER?
No. Hull Trains and LNER are separate operators. Hull Trains is an open-access operator with its own Delay Repay process. Hull Trains uses DR15, while LNER uses DR30.
How do I get a refund from Hull Trains?
Visit the Hull Trains Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. Hull Trains uses the DR15 scheme, so compensation starts at 15 minutes of delay. You have 28 days to submit your claim.
How much compensation can I get from Hull Trains for a cancelled train?
If your Hull Trains train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR15 scheme: 25% for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.
Compensation amounts, eligibility, and scheme details shown on this page and in the Train Badger app are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.