About LNER
LNER (London North Eastern Railway) operates high-speed intercity services on the East Coast Main Line from London King's Cross to Edinburgh, with stops including Peterborough, York, Leeds, Newcastle, and Aberdeen. It is one of the UK's flagship long-distance operators.
LNER is a publicly owned operator, run by the Department for Transport after the previous franchise was terminated in 2018.
LNER uses the DR30 Delay Repay scheme. This means compensation starts at delays of 30 minutes — 50% of a single fare for 30-59 minutes and 100% for 60+ minutes. Delays under 30 minutes are not eligible. You have 28 days from the date of travel to submit a claim.
Key LNER routes
LNER Delay Repay applies to all services, including these popular routes:
London King's Cross to Edinburgh Waverley
London King's Cross to Leeds
London King's Cross to York
London King's Cross to Newcastle
London King's Cross to Aberdeen
London King's Cross to Inverness
Leeds to London King's Cross
Edinburgh Waverley to London King's Cross
LNER Delay Repay compensation (DR30)
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
LNER uses the DR30 scheme, so compensation only starts at 30 minutes. There is no 25% band for 15-minute delays. If you're delayed by 15-29 minutes on LNER, unfortunately you cannot claim.
How to claim Delay Repay from LNER
- Visit the LNER Delay Repay page and log in or create an account.
- Enter your travel date, journey details, and the service you were on.
- Upload your ticket photo or provide your booking reference.
- Choose your compensation method — bank transfer, original payment method, or LNER vouchers.
- Submit within 28 days. LNER aim to process claims within 20 working days.
Claim from LNER now →
Track LNER delays automatically
Don't rely on remembering to check if your LNER train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your LNER train
Search for your LNER departure and tap "Notify Me". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR30 scheme, we link you straight to the LNER Delay Repay form.
Never miss a LNER Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
Download Train Badger
LNER Delay Repay FAQ
- Why does LNER use DR30 instead of DR15?
- LNER uses the DR30 scheme, meaning compensation starts at delays of 30 minutes rather than 15 minutes. This is a contractual term of LNER's operating agreement with the Department for Transport. Under DR30, you receive 50% for 30-59 minute delays and 100% for delays of 60 minutes or more.
- How long do I have to claim Delay Repay from LNER?
- You have 28 days from the date of travel to submit a Delay Repay claim to LNER.
- Can I claim LNER Delay Repay with a season ticket?
- Yes. LNER season ticket holders can claim Delay Repay for qualifying delays. Compensation is calculated as a proportion of the daily cost of your season ticket.
- What if my LNER train was delayed by 15-29 minutes?
- Unfortunately, LNER uses the DR30 scheme, so delays of 15-29 minutes are not eligible for compensation. You need a delay of at least 30 minutes to claim from LNER. Train Badger will notify you of the exact scheme so you always know where you stand.
Delay Repay for related operators
Travelling with other operators? Check their Delay Repay guides: