TransPennine Express operates intercity and express services across the North of England and into Scotland. Key routes connect Manchester, Leeds, Liverpool, Newcastle, Edinburgh, and Glasgow, crossing the Pennines.
TransPennine Express was brought into public ownership in 2023 and is now operated by DfT OLR Holdings.
TransPennine Express uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key TransPennine Express routes
TransPennine Express Delay Repay applies to all services, including these popular routes:
TransPennine Express uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.
TransPennine Express uses DR15. Season ticket holders can claim from 15 minutes of delay. Compensation is based on your daily rate.
How to claim Delay Repay from TransPennine Express
Visit the TransPennine Express Delay Repay page.
Log in or register, then enter your journey details.
Provide your ticket information or booking reference.
Choose your preferred compensation method.
Submit within 28 days. TPE aim to process claims within 20 working days.
If your TransPennine Express train was delayed or cancelled, you can get a refund through the Delay Repay scheme. Use our compensation calculator to find out exactly how much money you can claim back. Season ticket holders can also claim — see our season ticket guide for how the daily rate is calculated.
Track TransPennine Express delays automatically
Don't rely on remembering to check if your TransPennine Express train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
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Pin your TransPennine Express train
Search for your TransPennine Express departure and tap "Pin". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
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Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the TransPennine Express Delay Repay form.
Never miss a TransPennine Express Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
How long do I have to claim Delay Repay from TransPennine Express?
You have 28 days from the date of travel to submit a Delay Repay claim to TransPennine Express.
Can I claim TPE Delay Repay with a season ticket?
Yes. TransPennine Express season ticket holders can claim Delay Repay for qualifying delays. Compensation is based on the daily cost of your season ticket.
Does TransPennine Express Delay Repay apply to cross-border services?
Yes. TPE services that cross into Scotland are still covered by TransPennine Express Delay Repay. Claim from TPE regardless of whether you were travelling within England or into Scotland.
How do I get a refund from TransPennine Express?
Visit the TransPennine Express Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. TransPennine Express uses the DR15 scheme, so compensation starts at 15 minutes of delay. You have 28 days to submit your claim.
How much compensation can I get from TransPennine Express for a cancelled train?
If your TransPennine Express train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR15 scheme: 25% for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.
Compensation amounts, eligibility, and scheme details shown on this page and in the Train Badger app are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.