Island Line operates rail services on the Isle of Wight between Ryde Pier Head and Shanklin. It is the smallest train operating company in the UK, running former London Underground trains on the 8.5-mile route.
Island Line uses refurbished former London Underground trains and is the only railway on the Isle of Wight.
Island Line uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key Island Line routes
Island Line Delay Repay applies to all services, including these popular routes:
Ryde Pier Head to Shanklin
Shanklin to Ryde Pier Head
Ryde Pier Head to Ryde Esplanade
Ryde Pier Head to Brading
Island Line Delay Repay compensation (DR15)
15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
Have a season ticket? Enter your details to see your exact compensation amounts.
Island Line uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.
Island Line uses DR15. Season ticket holders can claim from 15 minutes of delay. Compensation is based on your daily rate.
How to claim Delay Repay from Island Line
Visit the South Western Railway Delay Repay page (Island Line claims are handled by SWR).
Complete the claim form with your journey details.
If your Island Line train was delayed or cancelled, you can get a refund through the Delay Repay scheme. Use our compensation calculator to find out exactly how much money you can claim back. Season ticket holders can also claim — see our season ticket guide for how the daily rate is calculated.
Track Island Line delays automatically
Don't rely on remembering to check if your Island Line train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your Island Line train
Search for your Island Line departure and tap "Pin". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the Island Line Delay Repay form.
Never miss a Island Line Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
Island Line Delay Repay claims are handled through South Western Railway. Visit the SWR Delay Repay page and enter your Isle of Wight journey details.
Does Island Line use the same Delay Repay scheme as South Western Railway?
Yes. Island Line is operated by South Western Railway and uses the same DR15 Delay Repay scheme.
Can I claim Delay Repay for Island Line connections to the mainland?
Delay Repay only covers the train journey on Island Line. The Wightlink ferry connection is not covered, but if a late-running Island Line service causes you to miss a connection, contact SWR customer services.
How do I get a refund from Island Line?
Visit the Island Line Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. Island Line uses the DR15 scheme, so compensation starts at 15 minutes of delay. You have 28 days to submit your claim.
How much compensation can I get from Island Line for a cancelled train?
If your Island Line train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR15 scheme: 25% for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.
Compensation amounts, eligibility, and scheme details shown on this page and in the Train Badger app are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.