How long do I have to claim Delay Repay from Lumo?

You have 28 days from the date of travel to submit a Delay Repay claim to Lumo.

Does Lumo use DR15 or DR30?

Lumo uses the DR15 scheme, meaning you can claim from just 15 minutes of delay. This is different from LNER, which uses DR30 on the same route.

Can I claim Lumo Delay Repay if LNER caused the delay?

Yes. Delay Repay applies regardless of the cause. If your Lumo service was delayed, you claim from Lumo regardless of which operator or infrastructure issue caused the delay.

Lumo Delay Repay: Claim Train Delay Compensation

Your Lumo train was late. Here's exactly how to claim Delay Repay compensation under the DR15 scheme.

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About Lumo

Lumo is a low-cost, open-access operator running services between London King's Cross and Edinburgh Waverley on the East Coast Main Line. Launched in 2021, it offers affordable fares with all-electric trains and competes with LNER on the same route.

Lumo is part of the FirstGroup family and uses DR15, giving passengers better compensation terms than LNER's DR30 on the same East Coast Main Line route.

Lumo uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.

Key Lumo routes

Lumo Delay Repay applies to all services, including these popular routes:

London King's Cross to Edinburgh Waverley

Edinburgh Waverley to London King's Cross

London King's Cross to Newcastle

London King's Cross to Morpeth

Lumo Delay Repay compensation (DR15)

15–29 minutes late

25%

of single fare

30–59 minutes late

50%

of single fare

60–119 minutes late

100%

of single fare

120+ minutes or cancelled

100%

of return fare

Lumo uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.

How to claim Delay Repay from Lumo

Visit the Lumo Delay Repay page.
Enter your journey date, service, and booking reference.
Provide evidence of your ticket or booking.
Submit within 28 days. Lumo will process your claim.

Claim from Lumo now →

Track Lumo delays automatically

Don't rely on remembering to check if your Lumo train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.

Pin your Lumo train

Search for your Lumo departure and tap "Notify Me". Train Badger starts tracking in real time.

We track the delay

When your train arrives, we record the actual time and calculate the delay at your destination.

Claim in one tap

If you qualify under the DR15 scheme, we link you straight to the Lumo Delay Repay form.

Never miss a Lumo Delay Repay claim

Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.

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Lumo Delay Repay FAQ

How long do I have to claim Delay Repay from Lumo?: You have 28 days from the date of travel to submit a Delay Repay claim to Lumo.
Does Lumo use DR15 or DR30?: Lumo uses the DR15 scheme, meaning you can claim from just 15 minutes of delay. This is different from LNER, which uses DR30 on the same route.
Can I claim Lumo Delay Repay if LNER caused the delay?: Yes. Delay Repay applies regardless of the cause. If your Lumo service was delayed, you claim from Lumo regardless of which operator or infrastructure issue caused the delay.

Delay Repay for related operators

Travelling with other operators? Check their Delay Repay guides: