Avanti West Coast operates long-distance services on the West Coast Main Line, connecting London Euston with Birmingham, Manchester, Liverpool, Glasgow, and Edinburgh. It is one of the UK's busiest intercity operators, carrying tens of millions of passengers each year.
Avanti West Coast took over the franchise from Virgin Trains in December 2019.
Avanti West Coast uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key Avanti West Coast routes
Avanti West Coast Delay Repay applies to all services, including these popular routes:
London Euston to Manchester Piccadilly
London Euston to Birmingham New Street
London Euston to Liverpool Lime Street
London Euston to Glasgow Central
London Euston to Edinburgh Waverley
Manchester Piccadilly to Birmingham New Street
Birmingham New Street to Glasgow Central
London Euston to Chester
Avanti West Coast Delay Repay compensation (DR15)
15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
Have a season ticket? Enter your details to see your exact compensation amounts.
Avanti West Coast uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.
Avanti West Coast uses DR15. Season ticket holders can claim from 15 minutes of delay. Compensation is based on your daily rate.
How to claim Delay Repay from Avanti West Coast
Visit the Avanti West Coast Delay Repay page and log in or create an account.
Enter your journey details including the date, origin, destination, and scheduled departure time.
Upload a photo of your ticket or provide your booking reference.
Select your preferred refund method — bank transfer, PayPal, or rail vouchers.
Submit your claim. Avanti aim to process claims within 20 working days.
If your Avanti West Coast train was delayed or cancelled, you can get a refund through the Delay Repay scheme. Use our compensation calculator to find out exactly how much money you can claim back. Season ticket holders can also claim — see our season ticket guide for how the daily rate is calculated.
Track Avanti West Coast delays automatically
Don't rely on remembering to check if your Avanti West Coast train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your Avanti West Coast train
Search for your Avanti West Coast departure and tap "Pin". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the Avanti West Coast Delay Repay form.
Never miss a Avanti West Coast Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
How long do I have to claim Delay Repay from Avanti West Coast?
You have 28 days from the date of travel to submit a Delay Repay claim to Avanti West Coast. Claims submitted after this deadline may be rejected.
Can I claim Delay Repay on an Avanti West Coast season ticket?
Yes. Avanti West Coast season ticket holders can claim Delay Repay. Compensation is calculated as a proportion of the daily cost of your season ticket. You'll need to provide your season ticket number when claiming.
What if my Avanti West Coast train was cancelled?
If your Avanti West Coast train was cancelled, you are eligible for Delay Repay based on the delay to your arrival at your final destination. If you took the next available service and arrived 15+ minutes late, you can claim.
How does Avanti West Coast pay Delay Repay compensation?
Avanti West Coast offers compensation via bank transfer, PayPal, or rail travel vouchers. You choose your preferred method when submitting the claim.
How do I get a refund from Avanti West Coast?
Visit the Avanti West Coast Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. Avanti West Coast uses the DR15 scheme, so compensation starts at 15 minutes of delay. You have 28 days to submit your claim.
How much compensation can I get from Avanti West Coast for a cancelled train?
If your Avanti West Coast train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR15 scheme: 25% for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.
Compensation amounts, eligibility, and scheme details shown on this page and in the Train Badger app are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.