About West Midlands Railway
West Midlands Railway operates commuter and regional services across the West Midlands, including routes from Birmingham to Shrewsbury, Hereford, Worcester, Stratford-upon-Avon, and local services around the Birmingham conurbation.
West Midlands Railway is part of the West Midlands Trains franchise operated by Abellio.
West Midlands Railway uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key West Midlands Railway routes
West Midlands Railway Delay Repay applies to all services, including these popular routes:
Birmingham New Street to Shrewsbury
Birmingham New Street to Hereford
Birmingham New Street to Worcester
Birmingham Moor Street to Stratford-upon-Avon
Birmingham New Street to Wolverhampton
Birmingham New Street to Walsall
Birmingham New Street to Lichfield Trent Valley
Birmingham New Street to Redditch
West Midlands Railway Delay Repay compensation (DR15)
15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
West Midlands Railway uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.
How to claim Delay Repay from West Midlands Railway
- Visit the West Midlands Railway Delay Repay page.
- Enter your journey date, origin, destination, and scheduled departure time.
- Provide your ticket information or smartcard details.
- Choose your preferred compensation method.
- Submit within 28 days. WMR aim to process claims within 20 working days.
Claim from West Midlands Railway now →
Track West Midlands Railway delays automatically
Don't rely on remembering to check if your West Midlands Railway train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your West Midlands Railway train
Search for your West Midlands Railway departure and tap "Notify Me". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the West Midlands Railway Delay Repay form.
Never miss a West Midlands Railway Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
Download Train Badger
West Midlands Railway Delay Repay FAQ
- How long do I have to claim Delay Repay from West Midlands Railway?
- You have 28 days from the date of travel to submit a Delay Repay claim to West Midlands Railway.
- Can I claim WMR Delay Repay with a Swift card?
- Yes. If you use a Swift smartcard, provide your card details when submitting the Delay Repay claim to West Midlands Railway.
- Is West Midlands Railway the same as London Northwestern Railway?
- West Midlands Railway and London Northwestern Railway are both part of the West Midlands Trains franchise. They share the same Delay Repay process. West Midlands Railway covers regional services, while London Northwestern covers longer-distance routes.
Delay Repay for related operators
Travelling with other operators? Check their Delay Repay guides: