About c2c
c2c operates commuter services between London Fenchurch Street and south Essex, serving stations along the Thames Estuary corridor to Shoeburyness. It is one of the UK's most punctual operators and carries around 40 million passengers a year.
c2c stands for 'city to coast', reflecting its route from the City of London to the Essex coast.
c2c uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key c2c routes
c2c Delay Repay applies to all services, including these popular routes:
London Fenchurch Street to Southend Central
London Fenchurch Street to Shoeburyness
London Fenchurch Street to Basildon
London Fenchurch Street to Grays
London Fenchurch Street to Barking
London Fenchurch Street to Pitsea
c2c Delay Repay compensation (DR15)
15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
c2c uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.
How to claim Delay Repay from c2c
- Go to the c2c Delay Repay page and log in or register for an account.
- Enter your journey date, departure station, arrival station, and scheduled departure time.
- Upload evidence of your ticket or provide your booking reference.
- Choose your refund method — c2c offers bank transfer or rail vouchers.
- Submit your claim. c2c typically processes claims within 10 working days.
Claim from c2c now →
Track c2c delays automatically
Don't rely on remembering to check if your c2c train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your c2c train
Search for your c2c departure and tap "Notify Me". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the c2c Delay Repay form.
Never miss a c2c Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
Download Train Badger
c2c Delay Repay FAQ
- How long do I have to claim Delay Repay from c2c?
- You have 28 days from the date of your delayed journey to submit a Delay Repay claim to c2c.
- Can I claim Delay Repay on a c2c season ticket?
- Yes. c2c season ticket holders can claim Delay Repay for each delayed journey. Compensation is based on a proportion of the daily cost of your season ticket.
- Does c2c have an automatic Delay Repay scheme?
- c2c has previously trialled automatic Delay Repay for smartcard users. Check the c2c website for current eligibility, or use Train Badger to track delays regardless of ticket type.
Delay Repay for related operators
Travelling with other operators? Check their Delay Repay guides: