About Greater Anglia
Greater Anglia operates services from London Liverpool Street across East Anglia, serving Essex, Suffolk, Norfolk, and Cambridgeshire. It runs both intercity services to Norwich and commuter services across the region.
Greater Anglia replaced the Abellio Greater Anglia brand in 2012. The Stansted Express is part of the Greater Anglia network.
Greater Anglia uses the DR15 Delay Repay scheme. This means you can claim compensation for delays of just 15 minutes or more — 25% of a single fare for 15-29 minutes, 50% for 30-59 minutes, and 100% for 60+ minutes. You have 28 days from the date of travel to submit a claim.
Key Greater Anglia routes
Greater Anglia Delay Repay applies to all services, including these popular routes:
London Liverpool Street to Norwich
London Liverpool Street to Ipswich
London Liverpool Street to Cambridge
London Liverpool Street to Colchester
London Liverpool Street to Stansted Airport
Norwich to Cambridge
Ipswich to Felixstowe
Norwich to Great Yarmouth
Greater Anglia Delay Repay compensation (DR15)
15–29 minutes late
25%
of single fare
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
Greater Anglia uses the DR15 scheme, which means you can claim from just 15 minutes of delay. This is the more generous of the two UK Delay Repay schemes.
How to claim Delay Repay from Greater Anglia
- Visit the Greater Anglia Delay Repay page.
- Log in or create an account, then enter your journey details.
- Upload your ticket photo or enter your booking reference.
- Choose your preferred refund method.
- Submit within 28 days. Greater Anglia aim to process claims within 20 working days.
Claim from Greater Anglia now →
Track Greater Anglia delays automatically
Don't rely on remembering to check if your Greater Anglia train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your Greater Anglia train
Search for your Greater Anglia departure and tap "Notify Me". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR15 scheme, we link you straight to the Greater Anglia Delay Repay form.
Never miss a Greater Anglia Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
Download Train Badger
Greater Anglia Delay Repay FAQ
- How long do I have to claim Delay Repay from Greater Anglia?
- You have 28 days from the date of travel to submit a Delay Repay claim to Greater Anglia.
- Can I claim Greater Anglia Delay Repay with a smartcard?
- Yes. If you use an Abellio smartcard, provide your smartcard number when claiming Delay Repay from Greater Anglia.
- Does Greater Anglia Delay Repay cover Stansted Express?
- Yes. Stansted Express services are operated by Greater Anglia, so Delay Repay applies. Claim from Greater Anglia using the same process.
Delay Repay for related operators
Travelling with other operators? Check their Delay Repay guides: