ScotRail operates the majority of passenger rail services in Scotland, covering routes from the Central Belt to the Highlands, Borders, and the far north. It is Scotland's national rail operator, serving over 350 stations.
ScotRail was brought into public ownership in 2022 and is now operated by ScotRail Trains Limited, owned by the Scottish Government.
ScotRail uses the DR30 Delay Repay scheme. This means compensation starts at delays of 30 minutes — 50% of a single fare for 30-59 minutes and 100% for 60+ minutes. Delays under 30 minutes are not eligible. You have 28 days from the date of travel to submit a claim.
Key ScotRail routes
ScotRail Delay Repay applies to all services, including these popular routes:
Edinburgh Waverley to Glasgow Queen Street
Glasgow Central to Edinburgh Waverley
Glasgow Queen Street to Inverness
Edinburgh Waverley to Aberdeen
Glasgow Central to Ayr
Edinburgh Waverley to Dundee
Glasgow Queen Street to Fort William
Inverness to Kyle of Lochalsh
ScotRail Delay Repay compensation (DR30)
30–59 minutes late
50%
of single fare
60–119 minutes late
100%
of single fare
120+ minutes or cancelled
100%
of return fare
Have a season ticket? Enter your details to see your exact compensation amounts.
ScotRail uses the DR30 scheme, so compensation only starts at 30 minutes. There is no 25% band for 15-minute delays. If you're delayed by 15-29 minutes on ScotRail, unfortunately you cannot claim.
ScotRail uses DR30. Season ticket compensation starts at 30 minutes. No 25% band. Compensation is based on your daily rate.
How to claim Delay Repay from ScotRail
Visit the ScotRail Delay Repay page and log in or create an account.
Enter your travel date, journey details, and ticket information.
Upload evidence of your ticket or provide your smartcard number.
Submit within 28 days. ScotRail aim to process claims within 20 working days.
If your ScotRail train was delayed or cancelled, you can get a refund through the Delay Repay scheme. Use our compensation calculator to find out exactly how much money you can claim back. Season ticket holders can also claim — see our season ticket guide for how the daily rate is calculated.
Track ScotRail delays automatically
Don't rely on remembering to check if your ScotRail train was delayed. Train Badger monitors your journey in real time and tells you exactly when you qualify for Delay Repay compensation.
1
Pin your ScotRail train
Search for your ScotRail departure and tap "Pin". Train Badger starts tracking in real time.
2
We track the delay
When your train arrives, we record the actual time and calculate the delay at your destination.
3
Claim in one tap
If you qualify under the DR30 scheme, we link you straight to the ScotRail Delay Repay form.
Never miss a ScotRail Delay Repay claim
Train Badger tracks every journey and tells you exactly when and how much to claim. One successful claim can cover a year of Pro.
ScotRail uses the DR30 scheme under its operating agreement with the Scottish Government. This means compensation begins at 30 minutes of delay rather than 15 minutes. You receive 50% for 30-59 minute delays and 100% for delays over 60 minutes.
How long do I have to claim Delay Repay from ScotRail?
You have 28 days from the date of travel to submit a Delay Repay claim to ScotRail.
Can I claim ScotRail Delay Repay with a smartcard?
Yes. If you use a ScotRail smartcard, provide your card details when submitting the Delay Repay claim.
What if my ScotRail train was delayed by 15-29 minutes?
Unfortunately, ScotRail uses the DR30 scheme, so delays of 15-29 minutes are not eligible for compensation. You need a delay of at least 30 minutes to claim from ScotRail.
How do I get a refund from ScotRail?
Visit the ScotRail Delay Repay page and submit a claim online. You will need your ticket or booking reference, journey details, and the date of travel. ScotRail uses the DR30 scheme, so compensation starts at 30 minutes of delay. You have 28 days to submit your claim.
How much compensation can I get from ScotRail for a cancelled train?
If your ScotRail train was cancelled and you took a later service, you can claim Delay Repay based on how late you arrived. Under the DR30 scheme: 50% for 30-59 minutes and 100% for 60+ minutes of your fare. If you did not travel, you are entitled to a full refund.
Compensation amounts, eligibility, and scheme details shown on this page and in the Train Badger app are estimates based on publicly available operator policies and National Rail data. We do not guarantee their accuracy. Always verify with your train operator before submitting a claim. See our Terms of Use for full details.